Jira Service Management

{"xsrfToken":"8323e299975439f4079d3ae3792fd7b0f69bec68_lout","branding":{"id":"2","key":"hlp","name":"Digital Power Solutions Customer Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0b2a4d","headerLinkHoverBGColor":"#0b2a4d","headerBadgeColor":"#0b2a4d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the DPS Support Center","sharedPortalName":"DPS Support Center","userInitialAnnouncementHeader":"Ride-It-Now is BACK!","userInitialAnnouncementMessageWiki":"If you're a TRADE CYCLE or RevUPs customer and don't know about Ride-It-Now, a premier payments and prequalification service, let us know. We'll connect you with one of our experts.","translations":{"fi-FI":{"helpCenterTitle":"Tervetuloa Tukikeskus","sharedPortalName":"Tukikeskus","localeDisplayName":"Finnish (Finland)"},"uk-UA":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":"Welcome to the DPS Support Center","sharedPortalName":"DPS Support Center","announcementHeader":"Ride-It-Now is BACK!","announcementMessage":"If you're a TRADE CYCLE or RevUPs customer and don't know about Ride-It-Now, a premier payments and prequalification service, let us know. We'll connect you with one of our experts.","localeDisplayName":"English (United States)"},"no-NO":{"helpCenterTitle":"Velkommen til Kundesenter","sharedPortalName":"Kundesenter","localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"helpCenterTitle":"欢迎访问帮助中心","sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"},"is-IS":{"helpCenterTitle":"Velkomin(n) í Hjálparmiðstöð","sharedPortalName":"Hjálparmiðstöð","localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"helpCenterTitle":"Welkom bij het Helpcentrum","sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"helpCenterTitle":"Vítejte v Centrum nápovědy","sharedPortalName":"Centrum nápovědy","localeDisplayName":"Czech (Czechia)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"},"hu-HU":{"helpCenterTitle":"Üdvözöljük a(z) Súgóközpont oldalon","sharedPortalName":"Súgóközpont","localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"zh-TW":{"helpCenterTitle":"歡迎使用說明中心","sharedPortalName":"說明中心","localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"helpCenterTitle":"Vitajte v Centrum pomoci","sharedPortalName":"Centrum pomoci","localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pl-PL":{"helpCenterTitle":"Witamy w Centrum pomocy","sharedPortalName":"Centrum pomocy","localeDisplayName":"Polish (Poland)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"helpCenterTitle":"Bine ați venit în Centru Asistență","sharedPortalName":"Centru Asistență","localeDisplayName":"Romanian (Romania)"},"sv-SE":{"helpCenterTitle":"Välkommen till Hjälpcentral","sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"},"da-DK":{"helpCenterTitle":"Velkommen til Hjælp","sharedPortalName":"Hjælp","localeDisplayName":"Danish (Denmark)"},"tr-TR":{"helpCenterTitle":"Yardım Merkezi bölümüne hoş geldiniz","sharedPortalName":"Yardım Merkezi","localeDisplayName":"Turkish (Turkey)"},"et-EE":{"helpCenterTitle":"Abikeskkond","sharedPortalName":"Abikeskkond","localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"vi-VN":{"helpCenterTitle":"Ch�o mừng đến Trung t�m trợ gi�p","sharedPortalName":"Trung t�m trợ gi�p","localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0351ac","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"hlp","projectId":10004,"serviceDeskId":2,"name":"Digital Power Solutions Customer Help Desk","description":"<h3><a name=\"Choosearequesttypebelowtogetstarted.\" target=\"_blank\"></a>Choose a request type below to get started.</h3>\nOR search for your answers and marketing assistance on our extensive <a href=\"https://rewr.app/kb\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledgebase</a> (you can also come here to review your existing requests by clicking 'Requests' on the right.)","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"40","name":"Add or Change my CRM info","descriptionHtml":"Please describe whether your adding or removing a user or if you're adding, removing or changing a CRM Email address. If you have another lead handling request altogether, please describe it in as much detail as possible.","callToAction":"Add or Change my CRM info","introHtml":"Adding or changing CRM insertion information such as a destination email address, or API information.","icon":10533,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[11],"key":""},{"id":"45","name":"Add/Remove a User for Leads and/or Reports","descriptionHtml":"This user will receive (as per your description) leads and/or reports of performance. They will also be automatically subscribed to a Welcome Series which helps improve performance as well as given access to the dashboard where they can log in.","callToAction":"Add/Remove a User for Leads and/or Reports","introHtml":"Adding or Removing Users for receiving leads and/or reports and accessing the dashboard.","icon":10517,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[11],"key":""},{"id":"48","name":"Billing Assistance","descriptionHtml":"This assistance ranges from something as simple as updating your credit card on file, adding funds,","callToAction":"Billing Assistance","introHtml":"Get Help with your Existing Account with us","icon":10551,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[10],"key":""},{"id":"27","name":"Cancel My Service","descriptionHtml":"","callToAction":"Cancel My Service","introHtml":"I need to cancel my account and stop receiving extra leads.","icon":10458,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[9],"key":""},{"id":"28","name":"Change Campaign Details","descriptionHtml":"","callToAction":"Change Campaign Details","introHtml":"Make changes to campaigns such as language, links, emails, logos, questions, etc.","icon":10458,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"29","name":"Change Data Provider or Values","descriptionHtml":"To request a Data Provider change, you'll need to also choose the value range you prefer to switch to so we've put them all together to choose from. Take care to choose ONLY an option that starts with the name of your industry.","callToAction":"Change Data Provider or Values","introHtml":"Alternate between BlackBook and NADA data or just change your values.","icon":10519,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[10],"key":""},{"id":"30","name":"Change My In-Motion Options","descriptionHtml":"Use this form to request changes to your In-Motion options. Note Any custom graphics you submit will be selectable by any and all of dealers using In-Motion. <a href=\"https://jira.gosoft.digital:8444/display/DPKB/In-Motion+Tab+Graphics\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read the conditions...</a>","callToAction":"Change My In-Motion Options","introHtml":"I need to change the moving images or sounds In-Motion displays on my website","icon":10530,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[11],"key":""},{"id":"33","name":"Change Open Hours","descriptionHtml":"","callToAction":"Change Open Hours","introHtml":"Change the timezone or the hours of operation that your business sets appointments for buyers.","icon":10458,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[10],"key":""},{"id":"41","name":"Facebook Tracking Pixel","descriptionHtml":"This request must come from a user who's email address the request is made through is an established authority or Installation Contact for your dealership. If you are an authority for multiple dealerships, please specify the EXACT dealership below.","callToAction":"Facebook Tracking Pixel","introHtml":"Submit a Facebook Tracking pixel to be installed into your Campaigns","icon":10458,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"35","name":"Feature Requests","descriptionHtml":"Please summarize and then detail your request. Be as detailed as you can. We take every request seriously and will keep you posted on changes that include (or sometimes exclude) your request.","callToAction":"Feature Requests","introHtml":"Looking for an upgrade we aren't offering yet? Need a new feature on the dashboard you don't see? Leave us some feedback and tell us what you're after.","icon":10458,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[13],"key":""},{"id":"37","name":"General Feedback","descriptionHtml":"","callToAction":"General Feedback","introHtml":"Love what we do, tell us. Unhappy, leave us some feedback. You can say anything. We value all opinions like gold. If there's anything we can do, we will. This is what helps us improve.","icon":10458,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[13],"key":""},{"id":"26","name":"General Technical Help","descriptionHtml":"Get assistance for general IT problems and questions [example]","callToAction":"General Technical Help","introHtml":"Get assistance for general IT problems and questions.","icon":10541,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[12,9],"key":""},{"id":"42","name":"Google or Addthis Tracking Code","descriptionHtml":"This request must come from a user who's email address the request is made through is an established authority or Installation Contact for your dealership. If you are an authority for multiple dealerships, please specify the EXACT dealership below.","callToAction":"Google or Addthis Tracking Code","introHtml":"Submit Google or ADDthis tracking code to DPS for installation into your campaigns","icon":10518,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[11],"key":""},{"id":"44","name":"Graphic Replacement","descriptionHtml":"Please complete the information below. Keep in mind, we don't do Per-Dealer graphics so anything we make will be made available here for all customers. Also, for any assets we need to use, you will need to own a licesnse from the owner before we create a custom graphic. We ask that you attach proof of license possession or a declaration that you have acquired the license yourself.","callToAction":"Graphic Replacement","introHtml":"Request a Graphic be created to replace one where an asset used in its creation is no loner available.","icon":10535,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[13],"key":""},{"id":"39","name":"Graphics Help","descriptionHtml":"Describe the kind of assistance you're looking for, or the details of the asset you desire and we'll put someone on that right away.","callToAction":"Graphics Help","introHtml":"Needing assistance with Graphics","icon":10535,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[12],"key":""},{"id":"43","name":"Installation Support","descriptionHtml":"Please send us your Company Name and website address, and describe the trouble you're having specifically.","callToAction":"Installation Support","introHtml":"Help getting a service installed with your WSP (Website Service Provider)","icon":10518,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[12],"key":""},{"id":"36","name":"Login Assistance","descriptionHtml":"You're having trouble accessing one of our portals or dashboards.","callToAction":"Login Assistance","introHtml":"I'm having trouble logging into my Dealer Dashboard","icon":10526,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[12],"key":""},{"id":"31","name":"Loitering Assistance - Blacklist / Whitelist","descriptionHtml":"","callToAction":"Loitering Assistance - Blacklist / Whitelist","introHtml":"What's that? Someone stealing evals from you, leaving bogus info? Need Staff to run multiple evals in the same day?","icon":10545,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[9],"key":""},{"id":"47","name":"Provide Access","descriptionHtml":"This user will receive an email with instructions for how to gain access to the dashboard where they can log in. They will also be automatically subscribed to a Welcome Series which helps to educate users on everything from better understanding of the service to how to get more out of it.","callToAction":"Provide Access","introHtml":"I need to provide Dashboard access to another person. i.e. An Owner or a Marketing Agency.","icon":10516,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[12],"key":""},{"id":"38","name":"Ride It Now Help","descriptionHtml":"","callToAction":"Ride It Now Help","introHtml":"If you need any assistance with your Ride It Now Account use this option","icon":10536,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[11],"key":""},{"id":"49","name":"See a Demo or Sign Up","descriptionHtml":"","callToAction":"See a Demo or Sign Up","introHtml":"","icon":10542,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[13],"key":""},{"id":"46","name":"Trouble","descriptionHtml":"Please report your issues below. To see if an issue is known already, visit our status feed on <a href=\"https://twitter.com/dpssupportline\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Twitter</a>","callToAction":"Trouble","introHtml":"Report Trouble such as a service being down or deactivated.","icon":10521,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[9],"key":""},{"id":"34","name":"Update Company Info","descriptionHtml":"Please describe the change being made, as well as your company name and URL and the name of a person at your business we can contact if we are unable to confirm your authorization from this request.","callToAction":"Update Company Info","introHtml":"Update or correct your company name / address/ phone","icon":10458,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[10],"key":""},{"id":"32","name":"Update My Logo","descriptionHtml":"","callToAction":"Update My Logo","introHtml":"Change or Update your company's logo in our system.","icon":10512,"iconUrl":"https://dpsapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[10],"key":""}],"reqGroups":[{"id":9,"name":"Trouble"},{"id":10,"name":"Company"},{"id":11,"name":"My Tools"},{"id":12,"name":"General"},{"id":13,"name":"Requests & Feedback"}],"orderMapping":{"11":[45,42,41,40,38,30,28],"10":[48,34,33,32,29],"13":[49,44,37,35],"9":[46,31,27,26],"12":[47,43,39,36,26]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d45c4b90-20ce-30de-be9a-7885663c7e15","appLinkName":"System Confluence","appLinkUrl":"https://dpsapps.atlassian.net/wiki","spaceKey":"DPKB","spaceName":"Digital Power Solutions Knowledge Base","spaceUrl":"https://dpsapps.atlassian.net/wiki/spaces/DPKB","isServer":false},"labels":[],"projectKey":"HLP","serviceDeskId":2,"kbLinkDomainURLs":["https://dpsapps.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HLP","userLanguageHeader":"Welcome to the New DPS Support Portal","userLanguageMessageWiki":"The fully revamped assistance portal should get you the help you need, or enable to you connect with someone who can help you.","defaultLanguageHeader":"Welcome to the New DPS Support Portal","defaultLanguageMessage":"The fully revamped assistance portal should get you the help you need, or enable to you connect with someone who can help you.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"DPS Support Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://dpsapps.atlassian.net/wiki","kbLinkDomainURLs":["https://dpsapps.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}