Service Issues

Twilio Service Interruption

From our service provider:

Investigating - Our monitoring systems have detected a potential issue with SMS and MMS Delivery Delays to and from US AT&T. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Impact:

ALL SMS (text message) communication between our system, its users and the Twilio service is experiencing diminished performance. This includes but is not limited to:

• 2 Factor Authentication - used for

  • managerial changes

  • reward redemption

  • adding new users - phone verification

• SMS notices and invitations

  • reward ready notices

  • notices to users about the system or activity on the system.

Expectations

Twilio is a Triple A, global service provider, as substantial as AT&T in the programmatic SMS sector. This issue impacts millions of their clients and their hundreds of millions of customers. They will not rest until this issue is resolved.

Work-Arounds

Contact support@digitalpower.solutions to explain your need and someone will reach out to you to help you get past the trouble.

Date/time started: Aug 24, 2022 7:18am ET

Date/time resolved: Aug 24, 2022 5:58pm ET