Huge Migration Complete

Created by Chris Purser
Jan 11, 2022
2 min read

Well, mostly complete.

Over the Christmas and New Year’s holidays, while most of you were celebrating and/or resting, (we hope) our development team was migrating all of our customer support and knowledgebase services and content to a cloud based provider. This was a huge undertaking, but it was completely worth it.

You will notice, if you engage with our team really at all, that everything has a nice fresh look. Our Knowledgebase, our tickets, our support portal, etc. all have new faces - as well as new foundations.

Here’s a list of new or updated features either already in place, underway, or planned in the near future:

  • Confluence (our DPS Knowledgebase) - completely refreshed. Faster, cleaner and more powerful.

    • It’s content is going through a migration of its own, while slower, while we squeeze in some new stuff as well. (shhh….)

  • Jira Service Management (or Support Ticket system) - completely refreshed. Ticket and ticket visibility is very much improved.

  • How you get help from us - We now have a help widget on our digitalpower.solutions homepage. This is a pretty artificially intelligent little widget that can offer answers to common problems, but also gets out of the way fast if you just need to reach someone.

  • The Solutions Platform is undergoing an extensive lifespan review, and it’s looking very strongly like we’ll be replacing the entire platform in 2023, so that work will begin this year as well.

  • We have another killer product coming. If you are one of the people who reads all the way through this, and want to talk with someone about receiving this new service forever as a beta dealer, reach out to us and let us know you’d like info on being part of the beta for RevUPs.

There’s more, but we’ll save that for later.

Happy New Year!

Chris Purser, CTO/CXO